Pennington Performance Group
Home About Us Services Clients Contact Resources Articles

Texas Town & City is proud to introduce a continuing series written by a longtime and greatly admired friend of the Texas Municipal League. A frequent speaker at TML education events, Randy combines more than twenty years of front-line leadership and consulting experience with extensive research and writing to deliver practical ideas that can be applied at many levels. His expertise has made him an internationally respected guest commentator, with appearances on CNN, PBS, Fox News, the ABC Radio Network, and the BBC. He is also a prolific writer, and his ideas have appeared in The Wall Street Journal, The New York Times, Entrepreneur, Executive Excellence, Training & Development, numerous newspapers, and many professional/trade association journals.

The Most Pressing Question

Who do you trust? Or more specifically, who can you trust?

The importance of answering this question increases exponentially as uncertainty grows in our world. Your ability to earn and maintain the trust, credibility, and respect of followers will determine your ability to meet the challenges and seize the opportunities with which we are presented.

The headlines scream with examples of leaders in every walk of life who have failed to meet our standards. “Role models” find themselves as the lead stories for media outlets of all types as they prove that irresponsible behavior and self-sabotage show no limits of good taste, common sense, or morality.

You can write it off as “bad news sells” in a media-driven world that never sleeps and where anyone with a cell phone is a potential news outlet. You can blame it on the destruction of the nuclear family, declining moral values in the home, the failure of our education system, Wall Street greed, or which ever political party happens to be in power at the time.


Or, you can do something to influence the future and change the perception about today’s leaders. We trust leaders who demonstrate five principles:

  • Character: Every discussion of leadership credibility begins here. Character defines our approach for dealing with others and ourselves. The philosopher Heraclites was correct, “Character is destiny.”
  • Competence: Scandals must not divert us from the constant need to improve performance. Being an honest incompetent does not engender trust any more than dishonest competence.
  • Consistency: Trust is diminished when behavior is confusing or indecisive. Followers rely on our consistency to determine their course of action in given situations. Confidence that a response will be in line with past experience frees others to address the challenges at hand and not worry about protecting themselves from an unpredictable response.
  • Communication: Communication that builds trust is about openness and understanding. We tend to trust those who share information appropriate information willingly and appreciate our goals, struggles, joys and environment.
  • Courage: Challenges must be confronted head-on. True courage requires commitment and the willingness to accept personal risk. It fosters admiration and sets in motion a series of events that influence long-term success.

Charles Handy said, “A society without respect for its leaders is a society ready to disintegrate.” Extraordinary results occur when a leader earns the trust and respect of followers. That’s what it will take to tackle the challenges we face in the future. And, that is the most pressing question we face.

Randy Pennington helps leaders create cultures focused on results, relationships, and accountability. He is author of Results Rule! Build a Culture that Blows the Competition Away and On My Honor, I Will: Leading with Integrity In Changing Times. For additional information, contact him at 972-980-9857,,, or

© 2008 by Pennington Performance Group; Addision, Texas. All rights reserved.

© Pennington Performance Group 2010. All rights reserved.